Frequently Asked Questions
Here are a few of the most commonly asked questions from guests. Do you have additional questions? Please feel free to book a consultation or reach out with a text message to the studio number anytime.
How is a private salon suite service different than a walk-in salon?
Technicians in a private suite usually require appointments, which guarantees your time slot is just for you! Higher end products, customized services, and a cozier space with less stimulation provide a next level experience. At Lush Nail Lounge, enjoy a beverage, music or tv of your choice, or even a silent service if needed.
Why do you offer only gel services instead of dip or acrylic?
About a decade into my career, health problems with my skin and lungs from exposure to a few chemicals in acrylic became a problem. Luckily, the advances in chemistry brought us some amazing gel products that are low or no odor, less allergens, and versatility to make great nail enhancements to fit your daily lifestyle.
How clean are your tools? Can I bring my own?
I have ALWAYS been a germaphobe when it comes to work environments in this industry. My room is swept often, and chairs and tables are wiped down with a disinfectant between guests. All tools are washed with soap and hot water, then disinfected for a minimum of ten minutes as required by the NC Cosmetic Board. Then they are rinsed, dried, and placed in a disinfected container. My disinfectant of choice is Prevention, which is an EPA-registered hospital-grade disinfectant. This brand is so great, NASA uses it at the space station! It is non-irritating to eyes and non-corrosive to skin, has no harsh chemical smell and is made from a hydrogen peroxide eco-friendly biodegradable formula. With this level of clean, and for many other reasons, I cannot use your non professional tools from home.
Your online booking is not showing anything available that works with my schedule. How can I make an appointment?
My online booking system allows availability for dates 30 days in advance to be seen. If nothing is available for the service you desire, you can add yourself to the waitlist through the option at the bottom of the scheduling page or text the studio with your request. Once one of these things is sent, I can look closer at the schedule to see if there is any flexible space that may work. Requests that fall outside of my normal studio hours will only be made available for a guests willing to pay a higher service rate.
What forms of payment do you accept?
Cash, bank debit cards, Visa, Mastercard, Discover or American Express, Google pay and Apple pay are all accepted payments. Gift certificates purchased from Salons by JC are accepted as well. Sorry, no Venmo, Zelle or cash app can be accepted for services.
I am waiting for my nails to grow/feet to heal before I come in. How long should I wait for them to get better?
Don't wait! I can help clean up dry skin, ragged cuticles and broken nails with a variety of treatments. This is a no judgement zone! I can help make a plan with product recommendations and maintenance to fit your schedule and lifestyle.